Returns & Refunds

​Returns policy

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We accept returns within 30 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

• Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you

• Accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned

• Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it

• Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

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Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.

To create a better shopping experience for our customers, we offer a flexible returns policy.

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Cancelling an order under the Consumer Contracts Regulation

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If the order is not shiped and it is cancelled , if it's paid by paypal, an instant return is available.

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If you choose to Cancel your order while is already shiped -  shipping cost will be charged.

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To cancel a contract, you must inform us, preferably:

• By telephone ( +35799300191)  giving us your name, address and order reference;

• By email at nat.f.c@hotmail.com quoting your name, address and order reference

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